TERMS OF USE

1. Acceptance of Terms

This website, balancedbyceline.com (the “Site”), is operated by Celine Bollinger, trading as Balanced by Celine (ABN: 25 819 239 569) (“Balanced by Celine”, “we”, “us”, “our”). By accessing or using the Site, you (“User”, “you”, “your”) acknowledge that you have read, understood, and agree to be legally bound by these Terms of Use (“Terms”) and our Privacy Policy, which is incorporated into these Terms by reference.

If you do not agree to these Terms in their entirety, you must immediately cease use of the Site. Your continued use of the Site following any amendments to these Terms constitutes your acceptance of the updated Terms. The current version of these Terms is published at balancedbyceline.com and supersedes all prior versions.

2. About Balanced by Celine

Balanced by Celine is a holistic nutrition practice operated by Celine Bollinger, a Registered Holistic Nutritionist and Gut Health Specialist. We provide educational content, personalised 1:1 nutrition programs, digital programs, and related health and wellness resources, primarily targeted at adult aged 18 years and over.

Business name: Balanced by Celine | Location: Queensland Australia | Contract: Contact form

3. Use of This Site

3.1 Permitted Use

Subject to these Terms, we grant you a limited, non-exclusive, non-transferable, revocable licence to access and use the Site for your own personal, non-commercial purposes.

3.2 Prohibited Conduct

You must not use the Site in any manner that:

  • violates any applicable Commonwealth, State or Territory law or regulation, including the Competition and Consumer Act 2010 (Cth) and the Privacy Act 1988 (Cth);

  • infringes the intellectual property rights or other rights of Balanced by Celine or any third party;

  • involves the use of automated systems, bots, scrapers, crawlers, or similar tools to access, collect, or extract data from the Site without our prior written consent;

  • transmits any unsolicited or unauthorised advertising or promotional material contrary to the Spam Act 2003 (Cth);

  • introduces or transmits any virus, malware, or other harmful code;

  • interferes with, disrupts, or attempts to gain unauthorised access to the Site or its underlying infrastructure;

  • involves impersonation of Balanced by Celine, Celine Bollinger, or any other person or entity;

  • is false, misleading, deceptive, or likely to mislead or deceive within the meaning of the Australian Consumer Law; or

  • is otherwise fraudulent, unlawful, or harmful to any person.

We reserve the right, at our sole discretion, to restrict, suspend, or terminate your access to the Site at any time and without notice if we reasonably believe you have breached these Terms.

4. Intellectual Property

4.1 Ownership

All content on the Site, including but not limited to text, graphics, logos, images, video, audio, program materials, course content, guides, templates, meal plans, and the “Balanced by Celine” brand identity (collectively, the “Content”), is owned by or licensed to Balanced by Celine and is protected under the Copyright Act 1968 (Cth) and applicable intellectual property laws.

 4.2 Trade Marks

The name “Balanced by Celine”, the associated BC monogram, logos, and any other trade marks or service marks displayed on the Site are the property of Balanced by Celine. You must not use any of our trade marks without our prior written consent.

4.3 Restrictions

You must not, without our prior written consent:

  • reproduce, copy, adapt, modify, distribute, publish, communicate, broadcast, or otherwise exploit any Content;

  • use any Content for commercial purposes;

  • remove or alter any copyright, trade mark, or other proprietary notices on any Content; or

  • create derivative works based on any Content.

Any unauthorised use of the Content may constitute a breach of the Copyright Act 1968 (Cth) and other applicable legislation.

5. Health and Medical Disclaimer

5.1 Not Medical Advice

The information, resources, and content published on this Site, including any blog posts, freebies, guides, social media content, and program materials, are intended solely for general educational and informational purposes. They do not constitute medical advice, medical diagnosis, medical treatment, or any form of clinical health service. 

5.2 Professional Qualifications

Celine Bollinger is a Registered Holistic Nutritionist. She is not a medical practitioner, registered nurse, physiotherapist, psychologist, or any other regulated health professional. The practice of holistic nutrition does not constitute the practice of medicine. Nothing on this Site creates a clinical relationship of any kind.

5.3 Seek Professional Advice

You should always seek the advice of a qualified medical professional before making any changes to your diet, nutrition, supplementation, lifestyle, or health practices. This is particularly important if you:

  • have a pre-existing medical condition or chronic illness;

  • are pregnant, breastfeeding, or trying to conceive;

  • are under 18 years of age;

  • are taking prescription medications; or

  • have been diagnosed with or suspect an eating disorder or other mental health condition.

5.4 No Guarantee of Results

Individual results from participation in our programs or use of our resources will vary. Balanced by Celine makes no representations or warranties, express or implied, regarding specific health outcomes. Testimonials and case studies published on the Site represent individual experiences only and are not indicative of typical results. Results vary based on the participant implementation and specific case. 

6. Services and Programs

6.1 Pricing and Payment

All prices are displayed in Australian Dollars (AUD) and are inclusive of Goods and Services Tax (GST) where applicable, in accordance with the A New Tax System (Goods and Services Tax) Act 1999 (Cth). Payment is required at the time of purchase, or as otherwise specified in a program agreement or invoice. We utilise secure third-party payment processors and do not store full payment card details on our systems.

6.2 Consumer Guarantees

Our services are provided to consumers within the meaning of the Competition and Consumer Act 2010 (Cth) (including the Australian Consumer Law, Schedule 2). Under the Australian Consumer Law, consumers have statutory guarantees that cannot be excluded, restricted, or modified. These include guarantees that services will be provided with due care and skill, within a reasonable time, and be fit for any specified purpose. Nothing in these Terms is intended to exclude, restrict, or modify any right or remedy available to you under the Australian Consumer Law.

6.3 Refunds and Cancellations

In addition to your statutory rights under the Australian Consumer Law, our refund policy is as follows:

  • 1:1 Programs: Due to the bespoke and personalised nature of 1:1 services, refunds are assessed on a case-by-case basis, having regard to the stage of the program, services already delivered, and any applicable ACL obligations. If you experience a significant problem with the service, please contact us promptly.

    • Notice window: If you need to cancel or reschedule your session, please notify us at least 48 hours in advance of your scheduled start time. Cancellation or how shows made less than 48 hours before your scheduled appointment time are non-refundable.

  • Group Programs and Digital Products: Due to the immediate nature of access to digital content, refunds are generally not available once access has been granted, except where required by the Australian Consumer Law.

  • Free Resources: No payment is required; accordingly, no refund applies.

To request a refund, please contact us within fourteen (14) days of your purchase date, providing your full name, order details, and the basis for your request. We will respond within a reasonable timeframe and assess your request in accordance with the Australian Consumer Law and these Terms.

6.4 Program Access and Termination

Access to digital programs commences upon receipt of cleared payment and remains available for the duration specified in your program documentation. We reserve the right to suspend or terminate your access to a program, without refund (except as required by law), if you:

  • breach any provision of these Terms;

  • engage in conduct that is harmful, threatening, or disruptive to other program participants;

  • share, distribute, or reproduce program materials without authorisation; or

  • provide false information in connection with your enrolment.

7. Third-Party Links and Services

The Site may contain hyperlinks to third-party websites, platforms, and services. These links are provided for convenience and informational purposes only and do not constitute an endorsement, sponsorship, or recommendation by Balanced by Celine of any third-party content, products, or services.

Balanced by Celine exercises no control over third-party websites and accepts no responsibility for their content, availability, accuracy, privacy practices, or compliance with applicable law. You access third-party websites entirely at your own risk, and the terms and conditions and privacy policies of those third parties will govern your use

8. Limitation of Liability

To the maximum extent permitted by the Australian Consumer Law and other applicable law, Balanced by Celine and Celine Bollinger shall not be liable for any indirect, incidental, special, consequential, or punitive loss or damage arising from or in connection with your use of, or inability to use, the Site, any Content, or any program or service, including but not limited to loss of income, loss of opportunity, loss of data, or adverse health outcomes.

Where liability cannot be excluded by law, our total aggregate liability to you in connection with these Terms or any program or service is limited to the total fees paid by you to Balanced by Celine in the twelve (12) months immediately preceding the event giving rise to the claim.

Nothing in these Terms excludes, restricts, or modifies any consumer guarantee, right, or remedy to which you are entitled under the Australian Consumer Law or any other applicable mandatory law.

9. Unfair Contract Terms

These Terms are a standard form consumer contract within the meaning of the Australian Consumer Law. We have endeavoured to ensure that these Terms do not contain any term that creates a significant imbalance in the parties’ rights and obligations to the detriment of you as a consumer, causes you detriment if relied upon, and is not reasonably necessary to protect our legitimate interests. Any term that would be construed as an unfair contract term within the meaning of Schedule 2, Part 2-3 of the Competition and Consumer Act 2010 (Cth) is excluded from these Terms to the extent required by law.

10. Privacy

Balanced by Celine is committed to the responsible handling of your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles. Our Privacy Policy, which is incorporated into these Terms by reference, sets out how we collect, use, disclose, store, and protect your personal information. By using the Site, you acknowledge that you have read and understood our Privacy Policy.

11. Governing Law and Jurisdiction

These Terms are governed by and construed in accordance with the laws of the State of Queensland, Australia. Each party irrevocably submits to the non-exclusive jurisdiction of the courts of Queensland and the Federal Court of Australia in connection with any dispute arising out of or in relation to these Terms.

12. Dispute Resolution

In the event of a dispute arising in connection with these Terms or the Site, the parties agree to use reasonable efforts to resolve the dispute by negotiation before commencing formal legal proceedings. Nothing in this clause prevents either party from seeking urgent injunctive or interlocutory relief from a court of competent jurisdiction.

13. Entire Agreement

These Terms, together with the Privacy Policy and any program-specific agreements, constitute the entire agreement between you and Balanced by Celine with respect to your use of the Site and supersede all prior understandings, agreements, representations, and warranties.

14. Amendments

Balanced by Celine reserves the right to amend these Terms at any time by posting updated Terms on the Site. The updated Terms take effect from the date they are published. It is your responsibility to review these Terms periodically. Where amendments are material and relate to an existing program or purchase, we will use reasonable endeavours to notify you by email.

15. Contact

All enquiries, notices, and communications relating to these Terms should be directed to us via our contact form.