PRIVACY POLICY

Balanced by Celine (ABN: 25 819 239 569), operated by Celine Bollinger (“we”, “us”, “our”), is committed to protecting the privacy of individuals who interact with our website, programs, and services. This Privacy Policy sets out how we collect, use, disclose, store, and protect your personal information in accordance with the Privacy Act 1988 (Cth) (“Privacy Act”), the Australian Privacy Principles (“APPs”) contained in Schedule 1 of the Privacy Act, and the Privacy and Other Legislation Amendment Act 2024 (Cth).

By accessing our Site or using our services, you consent to the collection, use, and disclosure of your personal information as described in this Privacy Policy. This Policy should be read in conjunction with our Terms of Use.

1. Personal Information We Collect

1.1 Types of Personal Information

We may collect the following categories of personal information:

Identity and contact information, including your full name, email address, phone number, and residential state or country;
Health and wellbeing information that you voluntarily disclose to us in connection with your program participation, including gut health symptoms, dietary history, medical history, lifestyle information, stress levels, and supplement use;
Transactional information, including payment records and purchase history (noting that full payment card details are processed and stored by our third-party payment providers and are not retained by us);
Communications, including the content of emails, enquiry form submissions, and direct messages;
Program and intake information collected via questionnaires, intake forms, and client onboarding documents; and
Technical data, including IP address, browser type, operating system, referring URLs, and website usage data collected via cookies and analytics tools.

1.2 Sensitive Information

Health information is classified as “sensitive information” under the Privacy Act and attracts a higher standard of protection than general personal information. We only collect health information with your express consent, and solely for the purpose of providing our nutrition programs and related services. We handle all sensitive information in accordance with APP 3 and take all reasonable steps to ensure it is protected from misuse, interference, and unauthorised access.

2. How We Collect Personal Information

We collect personal information by the following means:

Directly from you, when you complete an enquiry form, sign up to our mailing list, enrol in a program, complete an intake questionnaire, or communicate with us by email or other means;
Automatically, when you visit the Site, through the use of cookies, and analytics technologies (see clause 9 below); and
From third-party platforms, where you interact with us through social media, including Instagram (@balancedbyceline), subject to those platforms’ own privacy policies.

We will only collect personal information that is reasonably necessary for the purposes described in this Privacy Policy, in accordance with APP 3.

3. Purposes of Collection and Use

We collect and use your personal information for the following purposes:

to provide, manage, and deliver our nutrition programs, digital products, and services to you;
to communicate with you about your program, respond to enquiries, and provide ongoing support;
to send you marketing and promotional communications where you have provided consent in accordance with the Spam Act 2003 (Cth) (see clause 6 below);
to process payments and manage your account;
to improve the quality and effectiveness of our programs, services, and website;
to comply with our legal obligations; and
for any other purpose that you consent to at the time of collection, or that is directly related to one of the above purposes.

We will not use your personal information for a purpose that is incompatible with the primary purpose of collection without your consent, in accordance with APP 6.

4. Disclosure of Personal Information

4.1 Third-Party Service Providers

We may disclose your personal information to third-party service providers who assist us in the operation of our business and delivery of our services. These providers are engaged on a confidential basis and are contractually required to handle your personal information in accordance with the APPs. Such providers may include:

email marketing platform providers;
payment processing providers;
website hosting and technical support providers; and
cloud-based document and storage services.

4.2 Disclosure Required by Law

We may disclose your personal information where we are required or authorised to do so by law, including pursuant to a court order, subpoena, or other legal process, or in response to a request from a law enforcement agency or government authority.

4.3 No Sale of Personal Information

We do not, and will not, sell, rent, trade, or otherwise provide your personal information to third parties for their own commercial purposes.

5. Overseas Disclosure

Some of the third-party service providers we engage may store, process, or access personal information outside Australia. Where we disclose personal information to overseas recipients, we take reasonable steps to ensure that those recipients handle your information in a manner consistent with the Australian Privacy Principles, in accordance with APP 8. By providing your personal information to us, you consent to the possibility of such overseas disclosure where those reasonable steps have been taken.

We do not transfer personal information to countries that do not have adequate privacy protections unless we have your express consent or are otherwise required or permitted to do so under the Privacy Act.

6. Direct Marketing and the Spam Act

We may use your personal information to send you marketing communications, including newsletters, program updates, promotional offers, and health and wellness content, where you have provided express or inferred consent in accordance with the Spam Act 2003 (Cth).

Every marketing communication we send will include a clear and functional unsubscribe mechanism. You may opt out of receiving marketing communications at any time by:

clicking the “unsubscribe” link contained in any marketing email; or
contacting us directly at via our contact form.

We will process your opt-out request promptly and in any event within five (5) business days. Please note that opting out of marketing communications will not affect the delivery of transactional or program-related communications.

7. Data Quality and Accuracy

We take reasonable steps to ensure that the personal information we hold is accurate, up to date, and complete, in accordance with APP 10. We encourage you to notify us if any of the personal information we hold about you requires correction.

8. Data Security

We take the security of your personal information seriously and implement technical and organisational measures to protect it against misuse, interference, loss, and unauthorised access, modification, or disclosure, in accordance with APP 11 and the strengthened security obligations introduced by the Privacy and Other Legislation Amendment Act 2024 (Cth). Our security measures include:

password-protected systems and secure access controls;
use of industry-standard third-party platforms with their own security certifications and protocols;
technical measures including data encryption where applicable; and
organisational measures including restricted internal access to personal information on a need-to-know basis.

While we take all reasonable precautions, no method of electronic data transmission or storage is completely secure. We cannot guarantee the absolute security of personal information.

8.1 Notifiable Data Breaches

In the event of an eligible data breach that is likely to result in serious harm to any individual whose personal information is involved, we will notify the affected individual(s) and the Office of the Australian Information Commissioner (OAIC) as required under Part IIIC of the Privacy Act 1988 (Cth) (Notifiable Data Breaches scheme).

9. Cookies and Analytics

Our Site uses cookies and similar tracking technologies to enhance the functionality of the Site and to collect analytical data about usage patterns. The types of cookies we may use include:

Essential cookies, which are necessary for the proper operation of the Site;
Analytics cookies, including those provided by Google Analytics or similar services, which collect anonymised data about how visitors use the Site; and
Marketing and tracking cookies, which may be deployed in connection with social media advertising, subject to your consent where required.

You may control the use of cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of some features of the Site. For information about how Google uses data collected via its analytics products, please refer to Google’s privacy policy.

10. Retention of Personal Information

We retain your personal information for as long as is reasonably necessary to fulfil the purposes for which it was collected, to comply with our legal obligations, and to resolve any disputes. In particular:

Health and program information collected during a client engagement is retained for a minimum of seven (7) years, consistent with recommended record keeping practices for health practitioners in Australia;
Financial and transactional records are retained in accordance with our obligations under the Income Tax Assessment Act 1997 (Cth) and the Corporations Act 2001 (Cth); and
Marketing contact lists are retained until you withdraw consent or unsubscribe.

When personal information is no longer required for these purposes, we will take reasonable steps to destroy or permanently de-identify it in accordance with APP 11.2.

11. Access to and Correction of Personal Information

Under APP 12, you have the right to request access to the personal information we hold about you. Under APP 13, you have the right to request correction of any information that is inaccurate, out of date, incomplete, irrelevant, or misleading.

To make an access or correction request, please contact us. We will respond to your request within a reasonable time (generally within thirty (30) days). In some circumstances, we may be required by law to decline a request for access, in which case we will inform you of the reasons for the refusal and the mechanisms available to you to seek a review of our decision.

12. Complaints

12.1 Internal Complaints

If you have a concern about the way we have handled your personal information, we encourage you to contact us in the first instance so that we may have the opportunity to address your concern.

12.2 External Complaints

If you are not satisfied with our response to your complaint, you may make a complaint to the Office of the Australian Information Commissioner (OAIC)

13. Children

Our Site and services are directed at adults aged 18 years and over. We do not knowingly collect personal information from children under the age of 18. If we become aware that we have inadvertently collected personal information from a child under 18 without verifiable parental consent, we will take prompt steps to delete that information.

14. Statutory Tort for Serious Invasions of Privacy

Under the Privacy and Other Legislation Amendment Act 2024 (Cth), individuals may have a right to take direct legal action against an organisation for a “serious invasion of privacy”, including intentional or reckless intrusion into personal seclusion or misuse of personal information where a reasonable expectation of privacy existed. We are committed to handling all personal information responsibly and in a manner that respects individuals’ reasonable expectations of privacy, in accordance with our obligations under the Privacy Act 1988 (Cth).

15. Updates to This Privacy Policy

We may amend this Privacy Policy from time to time to reflect changes in our business practices, applicable law, or regulatory requirements. The updated Privacy Policy will be published on the Site with a revised effective date. Where amendments are material, we will use reasonable endeavours to notify you by email. Your continued use of the Site following the posting of an updated Privacy Policy constitutes your acceptance of the changes.

16. Contact Us

All enquiries, access requests, correction requests, and complaints relating to this Privacy Policy should be directed to us via our "Contact Us” form.

These documents are reviewed annually and were last updated on 1 July 2026.